Like a lot of people I got into supporting people because I though that I could help and because getting involved with people gave me a real buzz. Thankfully this has been the story of my career,

Sadly there have been other times when working with people hasn’t been so satisfactory. To be honest it’s been a struggle and I’ve sometimes been left frustrated and – let’s be honest – angry. It’s not how I want to feel but it has been my experience.

I wanted to find a way to help me have helpful conversations with anybody at anytime, never mind how cross they were, how difficult the situation was or how hopeless things seemed.

I think that I’ve got there – or near anyhow. Using Solution Focused and related approaches I’ve been able to step into situations where others have feared to dread. I’ve lost count how many times I’ve been warned off by wary managers, have been met with pitiful glances as I enter meeting rooms, have been greeted like a condemned man at reception areas. However I know that I’ve got some good questions and faith that people are doing the best they can (whatever they are doing) with the resources they have.

It isn’t just good for really fed up people either. On many occasions I’ve had to secretly wipe away a tear as colleagues affectionately share their appreciation of each other (well us Welsh blokes are softies).

Of course there are no guarantees. There never is with people. Like them, and you, I’m just trying my best. I am looking forward to sharing what I know with you. I hope that you’ll be there. Sign up if it makes sense to you, 125 squid

Phil

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