Case Study – Team Learning in Sales

David Ward, CEO at VW Heritage wanted some training for his sales staff. David knew that I had little experience of sales but understood the Team Learning approach and was confident that I could get good results for the team. The sales team was very busy during opening hours and therefore we agreed to run four one-hour early morning sessions.

Despite being already at the top of their game, the sales responded to my questions and quickly came to realise the potential of further success. Individually they possessed high levels of technical and sales expertise but need to distribute knowledge more across the team. They quickly identified the benefits of also sharing some of the systems which had developed in sub-groups. The sessions were very energetic and the ideas flowed and quickly implemented. The one skills area which was highlighted as important but didn’t already exist in the team was the ability to manage challenging callers. In response to this I introduced some conflict-management techniques to the final session.

Mediation can be extremely effective in ending or limiting the damage caused by workplace disputes.


Animosity and bad feeling is sadly not uncommon in many workplaces and whilst a bad atmosphere can be little more irritating the impact on business of prolonged conflict cannot be underestimated.

I work with teams and individuals in all forms of organisations and companies to improve workplace relationships. One of the most frequent approaches is direct, face to face mediation.

A constructive approach to ending workplace conflict

Even in the best run concerns there are occasional ‘fall-outs’ between employees, between staff and managers or different groups of workers. In many instances there may be a need for independent specialist help. My approach is to promote constructive conversations between all those involved, helping them to focus on the future they want.

What you can expect from mediation

  • Impartiality and independence – support for both parties and the organisation
  • A down to earth understandable approach
  • A constructively run session
  • Close attention to what is important to you and all those present
  • A focus on solutions – what people want from the future
  • An equitable approach which values difference does not discriminate
  • A workable and beneficial outcome for all concerned

How does mediation work?

  • Mediation usually takes place over one day only
  • Parties (those in conflict) are asked to attend mediation for the whole day
  • In the morning parties are asked to come to two individual meetings
  • During the individual meetings, parties are helped to prepare for the joint meeting
  • Parties are helped to explore what has happened, their feelings and hopes for the future
  • In the joint meeting, the parties are supported in sharing what has happened
  • The meeting culminates with the parties formulating a joint agreement


My work is always respectful, optimistic, confidential and focused on practical and pragmatic solutions. The model I use is based in an established mediation model developed in the process of becoming an accredited and qualified mediator.

In certain circumstances we may discuss the need for some specialist services to ensure that your employment policies and practices as safe and legal. If you need the help a trained and court-recognised mediator, I’d be happy to introduce you to one of my partners who specialise in this field.

Workplace Mediation

Unhappy workplace relationships interfere with your ability to get things done and risk formal action. Workplace mediation can bring about good solutions for everyone

Take a look at how I work

Team Facilitation

Your greatest assets are your staff. With team facilitated sessions I can enable you to access untapped resources. Help your people find their motivation and use these to deliver more for the business.

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Support for Managers

Specialising in building staff engagement and better relationships, I can provide training and coaching for your managers on how to get the best out of, and for, your staff.

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