Hierarchy of Best Outcomes from Workplace Conflicts: A Case for “Just in Time” Mediation

One of the common negative outcomes of the development of any specialist service – like mediation – is the undermining of skill development amongst the generalists. I’ll give you an example in less fancy language! The provision of take-away food outlets has had a highly negative effect on my 17 year old son’s culinary skills – to say nothing of his washing up technique!

The same goes for mediation. I have been interested to notice the take-up of mediation in different organisations who have started a mediation scheme. Many have had very few referrals – not unusual at the start of a scheme – whilst some have had hundreds! Some mediation schemes with those large numbers have won awards, many deservedly so I am sure! However it does make me worry that managers are passing situations on to the specialist mediation service which they might have formerly successfully resolved themselves.

People have asked me what I would consider the most successful outcome of a mediation and I have to answer that I my best outcome was to resolve it before the session! My hope would be that individuals are skilled enough to be able to resolve difficulties between themselves, if that fails the next best thing would be for their manager or managers to be able to intervene and help. For me mediation is the third best outcome.

With this is mind I have developed a short course for managers, supervisors and others responsible for others at work. I call it “Just In Time” Mediation and it’s just that – a course to help people intervene in a timely way. The course covers such matters as when to step in, how to prepare yourself to mediate, the structure of a “Just In Time” mediation and how managers can build better relationship across the company using mediation skills. If you’d like find out more, watch by brief (less than 4 minute) video explaining the course and sign up for my first open event on 21st September in Brighton – take a look here. It’s priced for extremely good value.

“Just in Time” Mediation – Hear Some More!

I’ve done a short video on what we cover on the “Just in Time” Mediation course – take a look here. In this short video – less than 4 minutes – I talk about the course contents and what you can expect when you attend. Click on the link here to book your place. Just £20!






Enabling Chairing Meetings

Some time ago I was asked to run some Chairing training for the children’s workforce in a local authority area – this need reflected the greater involvement of a broader range of staff in convening multi agency groups of professionals and families to discuss children and young people’s needs. To be frank I didn’t think that this was for me as I was carrying some unhelpful ideas about what chairing actually was!

I ended up grasping the opportunity as I spotted that Chairing is really a special opportunity to create useful conversations – along the way I manage to debunk some unhelpful myths about chairing – formal power, male etc. Please do check out my slide cast on this subject with a forty minute slide and voice presentation of some of the key skills about Chairing meetings. Let me know what you think!


Workplace Mediation

Unhappy workplace relationships interfere with your ability to get things done and risk formal action. Workplace mediation can bring about good solutions for everyone

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Team Facilitation

Your greatest assets are your staff. With team facilitated sessions I can enable you to access untapped resources. Help your people find their motivation and use these to deliver more for the business.

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Support for Managers

Specialising in building staff engagement and better relationships, I can provide training and coaching for your managers on how to get the best out of, and for, your staff.

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